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Accidental Damage (ADLD)

Coverage Period:
12 months from the date of successful registration.

What’s Covered:
For Accidental Damage, the Covered Product must show signs of accidental damage resulting in damage to the screen, back glass, casing and internal components. Damage must not be intentional or due to abuse or use out of the approved NORMAL DAILY USE cases (as specified in the exclusions)

For Liquid Damage, the Covered Product must have been exposed to liquid due to an accident that occurs during NORMAL DAILY USE. These are restricted to:

• Accidental Spills: Liquid accidentally spilled on the device, such as water, coffee, or soda, that causes damage.
• Submersion: The phone was accidentally submerged in water, by falling into a pool, toilet, or sink.
• Condensation: Rapid temperature changes causing condensation inside the phone, leading to malfunction.

Number of Claims during the coverage period:
Up to 1 claim for accidental damage of the device only

Claim Fee/Deductible:
A $10 service fee applies per approved service claim (actual amount in local currency disclosed at registration).

A 20% participation fee (based on the cost of the replacement device) applies per approved service claim that requires a Whole Unit Replacement (WUR)

Coverage Area:
Only valid in the country where the device was sold.

Exclusions for Accidental Damage
The Accidental Damage coverage does not apply to the following:

ad.1 Mechanical or electrical breakdown of the Covered Product.

ad.2 Damage to additional spare parts beyond the one-time carry-in screen crack repair and one-time carry-in back glass breakage repair.

ad.3 Repairs unrelated to the specific accident.

ad.4 Covered Products with serial numbers, part numbers, proof of purchase, warranty certificates, or e-certificates that have been altered, defaced, destroyed, or duplicated.

ad.5 Covered Products with removed or altered serial numbers, part numbers, or IMEI.

ad.6 Damage or loss caused by unauthorized alteration, modification, repair, or maintenance by a party not approved by the original manufacturer or ProTech.

ad.7 Installation of third-party parts.

ad.8 Wear and tear to cables, cord assemblies, battery packs, display panels, adaptors, covers, buttons, or speakers.

ad.9 Loss or damage of bundled peripheral equipment or components (e.g., earphones).

ad.10 Damage caused by improper usage, incorrect electrical supply/voltage, or power surges.

ad.11 Damage resulting from over-running, excessive pressure, short circuits, self-heating, arcing, or electrical leakage.

ad.12 Appearance or structural components such as housing, case, frame, decorative parts, or components designated for periodic replacement during the product’s life.

ad.13 Damage resulting from the use of the device during extreme sports that involve high risk, speed, or potential for serious injury, including but not limited to:

• Board sports: skateboarding, inline roller-skating, BMX biking, mountain biking
  
• Winter sports: snowboarding, freestyle skiing, street luging
  
• Climbing: rock climbing, mountain climbing, ice climbing
  
• Other sports: bungee jumping, BASE jumping, heli-skiing, bull riding
  

ad.14 Replacement of a product that is lost or stolen.

ad.15 Damage or loss caused by fraud.

ad.16 Damage caused by wear and tear, degeneration, rust, mold, discoloration, or other cosmetic issues including defects in paintwork or product finish.

ad.17 Damage from fire, theft, burglary, neglect, misuse, abuse, or natural disasters (acts of God), including but not limited to earthquakes, typhoons, tsunamis, storms, floods, lightning, sand, water, corrosion, battery leakage, power outages or surges, incorrect voltage or current, animal or insect infestation.

ad.18 Damage or loss caused by war, riots, or uprisings.

ad.19 Damage or loss caused by the execution of legal rights by national/public authorities or third parties, including seizure, requisition, or confiscation.

ad.20 Damage caused by computer viruses, software defects, or software errors.

ad.21 Loss or damage to software, applications, or data, whether pre-installed or added later, including any technical support.

ad.22 Damage or loss due to manufacturing defects inherent in the Covered Product.

ad.23 Claims that cannot be substantiated according to insurer requirements.

ad.24 Products not approved by ProTech.

Exclusions for Liquid Damage
In addition to the Accidental Damage exclusions, Liquid Damage coverage does not apply to:

ld.1 Damage caused by use in high-risk environments, such as:

• Using a phone in a bathtub, shower, or swimming pool (e.g., for music or videos)
• Use during extreme weather (e.g., typhoons, heavy rain, or extreme cold)

ld.2 Damage resulting from the use of the device during extreme sports, including but not limited to:

• Board sports: skateboarding, inline roller-skating, BMX biking, mountain biking
  
• Winter sports: snowboarding, freestyle skiing, street luging
  
• Water sports: whitewater kayaking, surfing, wakeboarding, water skiing, cliff diving
  
• Climbing: mountain climbing, ice climbing
  
• Other sports: bungee jumping, BASE jumping, heli-skiing, bull riding
  

ld.3 Damage due to use of the device during water-related activities, including:

• Scuba diving or snorkeling (even in a protective case)
  
• Kayaking or canoeing
  
• Swimming